Player Privacy Policy
This Privacy Policy explains how Slotman collects, uses, stores, and protects personal information when you create an account, play games, or use our site from Canada. We take your privacy seriously and describe below the types of data we collect, why we need it, how we use it, and the choices and rights available to you.
Types of data we collect
We collect information necessary to operate an online casino account, process payments, and comply with legal requirements. Collected data typically includes the categories outlined below.
Personal data
- Name, date of birth, and contact details (email, phone number, postal address).
- Identity documents and verification information provided for Know Your Customer (KYC) checks.
- Payment and billing details required to process deposits and withdrawals.
Technical data
- Device and browser information, IP address, operating system, and language settings.
- Log data and session information needed to secure your account and troubleshoot issues.
- Cookies and similar tracking technologies used to remember preferences and improve site performance.
Transactional data
- Account activity such as deposits, wagers, game history, bonuses claimed, and withdrawal history.
- Communication records with our support team and any complaints or disputes you raise.
How we use your information
We use personal and technical data to: operate and maintain your account, process payments, verify identity, prevent fraud, meet regulatory requirements, provide customer support, and improve our services. We may also use aggregated or anonymized data for analytics and service optimisation.
Data protection practices
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, and disclosure. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties. While we strive to protect your data, no online system is completely secure.
Cookies and tracking technologies
We use cookies and similar tools to remember your session, store preferences, enable secure login, and collect analytics. You can manage cookie preferences through your browser settings, though restricting cookies may affect site functionality. Third-party providers may also place cookies through our pages for analytics or advertising purposes.
User rights
If you are a resident of Canada, you may have rights to access, correct, or request deletion of your personal information, subject to legal and operational limits. You can also object to certain processing and request restrictions where applicable. We will respond to verifiable requests in accordance with applicable law.
Access, correction, and deletion
To access, update, or delete your information, sign in to your account and use the account settings where available, or contact our privacy team. We may need to retain certain data to comply with legal, regulatory, or tax obligations and to resolve disputes.
Information sharing and third parties
We may share personal information with payment processors, identity verification services, game providers, analytics vendors, and regulated authorities when required. All third parties we work with are contractually obligated to protect your data and to use it only for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will post the updated policy on our site and indicate the revision date. For questions or privacy requests, contact us at [email protected].